Tom and Susan were extremely helpful at every step of my home buying process. As a first-time buyer, I appreciated Tom's ability to clearly explain and assist me with every step of the shopping, pre-approval, and closing processes. He did a great job of helping me identify neighborhoods and home types to consider, and was very flexible — and patient! — as I visited many homes over the shopping process. Above all, Tom had a lot of great insight into both homes and the buying process, helping me feel confident, and was always available to answer my questions. I would definitely work with him again.